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Cancellation and Refund Policy

 

Last updated: December 11, 2020

Thank you for shopping at Green Camel.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

The following terms are applicable for any products that You purchased with Us.

 

Interpretation and Definitions

 

Interpretation

 

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

 

Definitions

 

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Green Camel FZ-LLC, UAE.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Green Camel, accessible from www.greencamel.me

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Order Cancellation

 

You are entitled to cancel Your Order within the same day without giving any reason for doing so, prior to the order being shipped. 

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: info@greencamel.me

We will reimburse You no later than 14 days from the day on which We process the Order cancellation. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

 

Returning Goods

 

To initiate a Return request, please contact info@greencamel.me

You will incur the cost of shipping for returns.

 

Conditions for Returns

 

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

We will reimburse You no later than 14 days from the day on which We receive the Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

 

Gifts

 

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be emailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

 

Contact Us

 

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: info@greencamel.me